Returns & Exchanges

At ARCOSTUME, we want you to be satisfied with your purchase.

If you receive an incorrect, damaged, defective, or eligible product that you would like to exchange, please contact our customer support team within [7/14] days of receiving your order.

Exchange Eligibility

To be eligible for an exchange, the product must:

  • Be unused and unworn.
  • Be unwashed.
  • Be free from stains, perfume, makeup, or other marks.
  • Have the original tags attached.
  • Be in its original condition.
  • Include the original packaging where applicable.

Products that have been worn, washed, altered, damaged, or otherwise used may not be eligible for exchange.

Wrong or Damaged Products

If you receive the wrong product, wrong size, or a damaged/defective item, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photographs of the product
  • Clear photographs/videos showing the issue
  • A brief description of the problem

Our team will review your request and provide the appropriate solution.

Size Exchanges

If you selected the wrong size, an exchange may be available depending on stock and our exchange policy.

We strongly recommend checking the size chart available on the product page before placing your order.

Sale & Discounted Products

Products purchased during sales, clearance events, special promotions, or at discounted prices may have different exchange conditions.

Please check the relevant product or promotion details before purchasing.

Refund Policy

[Insert your actual refund policy here.]

For example:

ARCOSTUME currently offers exchanges/store credit rather than cash refunds, except where required due to a damaged, defective, or incorrect product.

Any applicable shipping charges may be non-refundable unless the issue occurred due to an error on our part.

Contact form