FAQ'S

How can I place an order?

Select the product you would like to purchase, choose your preferred size and quantity, add the product to your cart, and proceed to checkout.

Enter your delivery information and complete your order.

How do I choose the correct size?

We recommend checking the size chart available on the product page before placing your order.

If you are still unsure about your size, contact our customer support team for assistance.

How long does delivery take?

Most orders within Pakistan are delivered within approximately 2–7 business days, depending on the destination and courier service.

Do you offer Cash on Delivery?

[Yes / No — choose your actual option.]

If Cash on Delivery is available, the option will be displayed during checkout or confirmed by our team.

Can I cancel my order?

You can request cancellation before your order has been dispatched.

Once your order has been shipped, cancellation may no longer be possible.

Please contact us as soon as possible if you need to cancel your order.

Can I change my size after placing an order?

If your order has not yet been processed or dispatched, contact us immediately.

We will try to change the size depending on product availability.

Can I exchange my product?

Eligible products may be exchanged according to our Returns & Exchanges Policy.

Products generally need to be unused, unworn, unwashed, and have their original tags attached.

What if I receive a damaged product?

Contact us as soon as possible after receiving your order.

Please provide your order number and clear photos/videos showing the damage so our team can review the issue.

What if I receive the wrong product?

Please contact ARCOSTUME with your order number and clear photos of the product you received.

Our team will review the issue and assist you with the appropriate solution.

Can I exchange a sale item?

Sale, clearance, promotional, or discounted products may have different exchange conditions.

Please check the applicable terms before placing your order.

What if my package is delayed?

Delivery times are estimates and may vary depending on the courier and destination.

If your order is significantly delayed, contact us with your order number and we will assist you in checking its status.